Last updated: 30.06.2026
This Privacy Policy describes how Percevo ("Percevo", "Company", "We", "Us", or "Our") collects, uses, processes, stores, and discloses information when You use Our website, applications, integrations, and related services (collectively, the "Service").
By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Account means a registered user account used to access the Service.
Customer Data means information submitted by customers through the Service, including business information, review data, brand voice settings, and related content.
Personal Data means information relating to an identified or identifiable individual.
Service Providers means third-party vendors and infrastructure providers used to operate the Service.
Usage Data means technical and analytics information collected automatically when using the Service.
You means the individual or business entity using the Service.
We may collect the following information when You create or manage an account:
If You sign in using Google or another authentication provider, We may receive information associated with Your account, such as Your name, email address, and profile image.
The Service processes customer review information and related business data to generate suggested review responses.
This information may include:
Percevo uses artificial intelligence services to generate response suggestions. Information submitted through the Service may be processed by AI providers for the purpose of generating review response drafts.
We automatically collect certain technical information when You use the Service, including:
We use cookies and similar technologies to operate, secure, improve, and market the Service.
These may include:
You may configure Your browser to refuse some or all cookies. Certain portions of the Service may not function properly without essential cookies.
We may use collected information to:
Percevo uses artificial intelligence services provided by OpenAI to generate suggested responses.
Customer reviews, business information, and brand preferences may be processed for the purpose of generating response drafts.
Data Training Opt-Out: We interact with our AI providers solely through secure Application Programming Interfaces (APIs). Data submitted to these services through our Service is not used by our third-party AI providers to train or improve their public artificial intelligence models.
AI-generated responses are suggestions only. Users remain solely responsible for reviewing, editing, approving, and publishing all responses.
If You are located in the European Economic Area or United Kingdom, We process Personal Data under one or more of the following legal bases:
Customers are responsible for determining what information is submitted to the Service.
Customers are responsible for obtaining any required permissions and complying with applicable laws.
Unless expressly approved by Percevo, You should not submit:
Percevo may use third-party providers for authentication, analytics, payment processing, communications, infrastructure, AI services, and review data.
Third-party services operate under their own terms and privacy policies. We are not responsible for third-party services or platforms.
We do not sell Personal Data to third parties. We share information with vetted third-party service providers (subprocessors) necessary to operate, secure, and provide the Service:
| Provider | Purpose | Data Involved |
|---|---|---|
| Vercel | Cloud infrastructure, hosting, and application delivery. | Account Data, Customer Content, Usage Data. |
| OpenAI | Artificial intelligence processing and response generation. | Customer reviews, brand settings, and custom instructions. |
| SerpApi | Retrieving public search engines and review data. | Public business names, locations, and public review strings. |
| Stripe | Secure payment processing, invoicing, and subscription billing. | Billing details, email, and subscription plan choices. |
We may also share information to comply with legal obligations, to protect the security and integrity of the Service, or in connection with a merger, acquisition, or corporate restructuring.
We retain Personal Data and Customer Data only for as long as reasonably necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.
We may retain certain information for security, fraud prevention, financial reporting, backup, or legal compliance purposes even after deletion requests.
Your information may be processed and stored in countries outside Your jurisdiction, including countries that may have different data protection laws.
We take reasonable steps designed to ensure appropriate safeguards are in place for international data transfers where required by law.
We implement reasonable administrative, technical, and organizational safeguards designed to protect information processed through the Service.
However, no method of transmission over the Internet or method of electronic storage is completely secure, and We cannot guarantee absolute security.
Depending on Your jurisdiction, You may have rights regarding Your Personal Data, including:
To exercise these rights, contact Us at support@percevo.com.
You may request deletion of Your account and associated Personal Data.
Certain information may be retained where required for legal, billing, fraud prevention, security, or operational purposes.
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page with a revised "Last updated" date.
Continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.
Website: https://percevo.com/contact
Email: support@percevo.com
